FAQs

Frequently Asked Questions

How can I contact Found Supply?

You can reach our customer support team at supplyfound51@gmail.com.
We’re always happy to assist and aim to respond as quickly as possible.

Do you ship worldwide?

Yes — we proudly offer worldwide shipping.

Where do you ship from?

Our products are shipped from our international fulfillment partners located in Hong Kong.

Can I change or cancel my order?

We begin processing orders shortly after they are placed to ensure timely delivery.

If you need to make a change or cancel your order, please contact us within 12 hours of purchase. Requests received after this timeframe may not be possible to accommodate.

Once your order has arrived, you may return it in accordance with our return policy.

What payment methods do you accept?

We accept all major payment methods, including:

Visa
Mastercard
American Express
PayPal

All payments are processed securely using industry-standard encryption.

When will my order be processed?

Orders are processed Monday to Friday, excluding public holidays.

Please allow 1–3 business days for processing. Orders are dispatched on the next business day following processing.

How long will delivery take?

Delivery times typically range between 2–4 weeks, depending on your location.

While we work closely with our shipping partners to ensure timely delivery, transit times may vary during peak periods or due to external factors.

What if my order doesn’t arrive?

If your order has not arrived within 30 days of shipping, please contact us and you will be eligible for a full refund.

Will I be charged customs duties or taxes?

All prices displayed on our website are in AUD and exclude customs duties and taxes.

Depending on your location, customs fees or import taxes may be applied by your local authorities upon delivery. These charges are the responsibility of the customer and are not controlled by Found Supply.

Please note that customs-related delays are outside of our control.

How do I return an item?

To initiate a return, please contact our support team at supplyfound51@gmail.com, and we will guide you through the process.

What if my item arrives damaged or incorrect?

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible and include:

Your order number
Clear photographs of the issue

Our team will review the matter promptly and work to resolve it efficiently.

When will I receive my refund?

Refunds are issued to the original payment method used at checkout.

Card refunds typically take 7–10 business days to appear, depending on your bank or card provider.
If you experience delays, we recommend contacting your financial institution for further information.